Customer Service and Sales

Increased Sales and Improved Customer Service are on everyone's mind; but sales and customer service needs differ depending on your type of business. All of our programs are customized so that we can service all types of businesses and provide excellent customer skills training for your employees. Whether you need help with prospecting, getting the most from appointments, telephone up-selling or cross-selling, programs are available. We can assist in setting targets and measuring for success.

SAMPLE PROGRAM TOPICS

* 5 Star Customer Service
* Accessibility Training
* Advanced Selling and Negotiation Techniques
* Call Centre – Creating a Relationship
* Closing Techniques That Work
* Customer Up-Selling
* Generating Opportunities Through Cold Calling
* Handling Challenging Customers
* Influential Consultant
* Networking – Getting Connected
* Relationship Selling

Don't see the title you are looking for here? Visit Communication, Leadership and Management, Personal Development, or head back to the main Classroom Training page.